This policy explains how H&R Demolition & Excavation (“H&R”, “we”, “us”) collects, uses, stores and discloses personal information through this website and when you contact us. We handle personal information in line with the Australian Privacy Principles.
Information we collect
- Contact details you give us — your name, phone number, email address and suburb or site address.
- Project details you include in a quote request, email or phone call, and any photos or documents you send us.
- Basic technical information collected automatically when you use the site, such as pages viewed, approximate location, device and browser type.
How we use your information
- To respond to your enquiry, inspect your site and prepare a quote.
- To plan, carry out and document the work you engage us for.
- To meet our legal, safety, insurance and record-keeping obligations.
- To understand how the website is used so we can improve it.
We do not sell your personal information, and we do not use it for unrelated marketing without your consent.
Cookies and analytics
This website uses Google Tag Manager and related Google analytics tools to understand how visitors use the site. These tools use cookies and similar technologies and collect information in an aggregated form. You can block or delete cookies through your browser settings; the site will still work.
Who we share information with
We only share personal information where it is needed to deliver our services or where the law requires it — for example with service providers who host our website and email, certifiers, councils or utilities involved in your project, licensed disposal facilities, and our insurers or advisers. These parties are expected to protect your information.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Information sent through our website forms is delivered to our business email. We keep records for as long as needed for the purposes above and to meet legal requirements, then delete or de-identify them.
Accessing or correcting your information
You can ask to access or correct the personal information we hold about you by emailing info@handrdemolition.com.au. We will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, please contact us first at info@handrdemolition.com.au or on 0492 648 167. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last updated.